Terms of Service

AGREEMENT TO TERMS

These Terms and Conditions of use of the online platform Hexrate.com apply to orders for the purchase of services offered by Hexrate through the website. For proper use of the site, we recommend that you carefully review the Terms and Conditions provided. We reserve the right to make changes to these provisions without prior notice.

GENERAL PROVISIONS

This site is owned by Hexrate. By placing an order on the online platform, the Buyer accepts the Terms and Conditions of service use, in accordance with applicable legal regulations. The relationship between the customer and the service provider is governed by relevant consumer protection laws and other applicable legal acts.

The provider reserves the right to modify these Terms and Conditions, and the Buyer is required to monitor the changes.

PERSONAL DATA PROTECTION

By using the site www.hexrate.com, you automatically agree to the collection and processing of personal data necessary for the processing and execution of orders. Personal data is used for legitimate purposes, such as providing the ordered products, promotions, and statistical analysis (Google Analytics).

Personal information is stored and used in accordance with the law, specifically Law No. 133/2011 on the protection of personal data.

ORDER PLACEMENT AND PAYMENT

Order payments can be made via credit card. After completing the transaction, you will receive a payment confirmation by email. The payment system uses advanced security measures, including the 3D-Secure standard for buyer authentication.

Refunds are made to the payment card used for the purchase.

SERVICE DELIVERY

Hexrate provides digital services that are delivered electronically. The timeline for service fulfillment varies depending on the package purchased and external factors such as platform updates or maintenance.

You will receive confirmation upon completion of the service. If delays occur, you will be informed in advance.

REFUND POLICY

Refunds are available under specific conditions, such as failure to deliver the service or technical issues preventing proper use. Refund requests must be submitted within the designated period and will be reviewed on a case-by-case basis.

Refunds are made to the payment method used for the purchase.

PRIVACY POLICY

Hexrate processes users’ personal data in good faith and in compliance with legal provisions. The data is used to ensure the proper functioning of the platform, service delivery, and customer support.

Hexrate will not disclose personal data to third parties, except in cases provided by law. Data is protected by appropriate security measures.

CONTACT INFORMATION

Legal name of the company: Polcars SRL
IDNO: 1004600025240
Legal and physical address: Moldova, str. Simeon Murafa 39
Contact email: info@hexrate.com